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A Day in the Life of Your Customer

Dan Diederich @ Align Technologies

Customer Insights for Innovation

Chris Jones @ Beartooth

Thursday, 11:00am

10 Habits of Customer-Centric Companies

Exceptional UX & CX Design

Thursday, 1:00pm

Customer Experience and Design Thinking

Voice of Customer Excellence

Thursday, 2:15pm

Customer Value Chain Mapping

Customer Analytics & Insights

Thursday, 3:30pm

Customer 365: Designing from The Inside Out

Gavan Gibson @ Wells Fargo