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Total Customer Experience 2016

Monday, October 10, 2016

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A Day in the Life of Your Customer

Roy Barnes, President @ Bluespace, Author "For Dummies, Customer Experience"

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Innovating for the Next Generation of Customers

Javid Iqbal, Professor of Customer-Centric Innovation @ Depaul University

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What do Your CUstomers Want? - Measurement Strategies to know how to better serve your customers

Barbara Higgins, Customer Experience Expert

Customer Segmentation & Lifetime Value

Mindy Lamb, Vice President Customer Experience Service Operations @ Cigna 

Customer Insights for Innovation

Kieran Layton, Customer Experience Leader @ Hewlett Packard Enterprise

Persona Development & Utilization

Barbara Ballard, Director of Research @ Radius Innovation

Joss Warburton, Director of Design @ Radius Innovation


Sally J. Kane, Sr. Program Manager, VoC Programs @ Wolters Kluwer

Twitter: @sallyjkane

Creating A Customer Experience Culture

Bill Cusick, Vice President, Customer Experience @ Zurich NA