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Total Customer Experience 2016


Tuesday, October 11, 2016


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Driving an Experience-Based Culture

Ken Kring - Payer Marketing @ Walgreens, Author "Business Strategy Mapping"


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Operationalizing the Customer Experience

Jim White - Vice President of Customer Experience @ Symphony Post Acute Network


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Riding Loyalty's Wave

Bill Stewart - Chief Revenue Officer @ InteQ


Workshop - Journey Mapping (1 & 2)

Roy Barnes - President @ Blue Space, Author @ "For Dummies, Customer Experience" 


End-To-End Customer Experience

Juliane Pearson - Director Customer Experience @ Blue Cross Blue Shield Illinois


Customer Cintricity

C. Fred Ehle - Vice President, Customer Strategy @ McDonald's Corporation