Total Customer Experience 2016
Tuesday, October 11, 2016
Driving an Experience-Based Culture
Ken Kring - Payer Marketing @ Walgreens, Author "Business Strategy Mapping"
Operationalizing the Customer Experience
Jim White - Vice President of Customer Experience @ Symphony Post Acute Network
Riding Loyalty's Wave
Bill Stewart - Chief Revenue Officer @ InteQ
Workshop - Journey Mapping (1 & 2)
Roy Barnes - President @ Blue Space, Author @ "For Dummies, Customer Experience"
End-To-End Customer Experience
Juliane Pearson - Director Customer Experience @ Blue Cross Blue Shield Illinois
C. Fred Ehle - Vice President, Customer Strategy @ McDonald's Corporation